Refund & Cancellation Policy

Summary

• No refunds. Subscription fees and credit top-ups are non-refundable once paid.
• Cancel anytime. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
• Try before you pay. A 15-day free trial gives you the full product with no card charged, so you can evaluate it first.
• You are only charged for what you get. Website Builder credits are metered — a build that fails costs you nothing.
• We never see your card. Payments are handled by Razorpay; card details are entered on their checkout, not ours.

Why there are no refunds

WebGrowthSignal is a digital good. The moment you subscribe, the service begins running audits, storing data, and making paid AI and infrastructure calls on your behalf. That work cannot be returned or resold, and the costs behind it are incurred immediately — so all payments are final and non-refundable, including for partially used billing periods.

We would rather you never reach that decision. That is why the free trial exists, why every plan is month-to-month with no lock-in, and why the Website Builder bills by actual usage instead of a flat fee.

Subscriptions

Plans are billed monthly in advance through our payment provider, Razorpay. Each payment covers the billing period that follows it.

• Fees already paid are non-refundable, in whole or in part, whether or not you used the service during that period.
• Cancelling stops all future charges immediately. You keep full access until the end of the period you have already paid for, and we do not pro-rate or refund the remainder.
• If you cancel before your first payment is taken — for example after setting up a mandate but before it charges — there is no paid period, so access ends at once and nothing is billed.
• Downgrading to a lower plan applies from the next billing period. We do not refund the difference for the current one.
• Deleting your account does not trigger a refund of fees already paid.

You can cancel at any time from Billing inside the app, or by emailing us.

Free trial

New accounts get a 15-day trial with Pro-level access. No payment is taken during the trial, and it does not convert into a paid plan on its own — you are only charged when you choose a plan and complete checkout. The trial is the intended way to decide whether the product is right for you.

Website Builder credits

The Website Builder is a pay-as-you-go add-on billed from a prepaid credit wallet, separate from your subscription.

• Credit purchases are final and non-refundable, and credits cannot be exchanged for cash.
• Credits do not expire while your account is open, and unused credits are not refunded if you cancel or delete your account.
• You are charged for what a build actually consumes, not a flat rate. If a build fails, no credits are debited — you keep them and can try again.
• Credits spent on a build that completed are not returned if you later delete the site, change your mind about the result, or edit it further. The work was generated and delivered.
• Every credit movement is recorded in your wallet history, so you can always see exactly what was charged and why.

Failed or duplicate payments

This policy covers the service, not payment errors. If you were charged twice for the same period, charged after a confirmed cancellation, or money left your account without credits or access being granted, that is a billing error and we will investigate and correct it — including by returning the incorrect amount. Email support@webgrowthsignal.com within 30 days with your Razorpay payment or order ID — it appears on your invoice under Billing, and in the receipt Razorpay emails you.

Service problems

If something is broken, tell us — we would rather fix it than argue about a refund. We do not issue refunds for downtime, for audit or AI results you disagree with, or for outcomes such as rankings, traffic, or conversions, which we explicitly do not guarantee (see our Terms of Service). At our sole discretion we may offer service credit in exceptional cases; this is a goodwill gesture, never an entitlement.

Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. We can almost always resolve a billing question faster directly. Accounts with an open chargeback may be suspended until it is resolved.

Your statutory rights

Nothing in this policy limits any refund or cancellation right you have that cannot be waived under the consumer law that applies to you. Where such a right applies, it prevails over this policy.

Changes

We may update this policy. The version in effect when you made a payment is the one that governs it. Material changes will be reflected in the “Last updated” date above.

Contact

Billing questions: support@webgrowthsignal.com. We aim to reply within 2 business days.